FAQ - ORDERS
How do i place an order?
Select the product and size you want, add it to your cart, and proceed to checkout. Enter your shipping and payment information and complete your order.
You will receive an order confirmation once your order has been successfully placed.
Can I change or cancel my order?
If you need to change or cancel your order, contact ASCND Customer Support as soon as possible.
We will do our best to help, but changes or cancellations cannot always be made once an order has entered processing or been shipped.
I received an order confirmation. What happens next?
Your order will be processed and prepared for shipment. Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.
Can I track my order?
Yes. Once your order has been shipped, you will receive tracking information where available. You can use the tracking number to follow your package through the delivery carrier.
FAQ - SHIPPING
How long does shipping take?
Estimated delivery times are:
- Netherlands / International: 5–14 business days
These are estimates and may vary depending on the carrier, destination, customs, holidays, or other circumstances.
How long does it take to process my order?
Orders are normally processed within 1–3 business days.
Orders placed during weekends, public holidays, major sales, or product launches may take longer.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address, order size, and available shipping method.
Any free-shipping promotions will be displayed on our website or at checkout.
Do you ship internationally?
No, ASCND may ship internationally depending on the destination.
International orders may be subject to customs duties, import taxes, VAT, or other fees. These charges may be the responsibility of the customer unless otherwise stated at checkout.
My package is delayed. What should I do?
Verzending
We zullen je bestelling zo snel mogelijk verzenden. Zodra je bestelling is verzonden, ontvang je een e-mail met meer informatie. De levertijden zijn afhankelijk van je locatie.
Productie
Onze producten worden zowel lokaal als wereldwijd geproduceerd. We selecteren onze productiepartners zorgvuldig om ervoor te zorgen dat onze producten van hoge kwaliteit zijn en een eerlijke prijs hebben.
First, check your tracking information for the latest update.
If your package appears to be significantly delayed or lost, contact ASCND Customer Support and we will help investigate the shipment with the delivery carrier.
What if I entered the wrong shipping address?
Contact us as soon as possible.
If your order has not been processed or shipped, we will try to update the address. Once an order has been shipped, we may not be able to change the delivery address.