Refund Policy

ASCND Refund & Return Policy

At ASCND, we want you to feel confident in every purchase. If your item isn’t right for you, we offer a 14 day return period.

14-Day Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return, your item must:

Be unused and unworn
Be in its original condition
Have all original tags attached
Be returned in the original packaging where possible
Not show signs of washing, damage, stains, odors, or excessive wear

How to Return an Item

To start a return, please contact ASCND Customer Support with your order number and the item(s) you would like to return.

Once your return request is approved, we will provide instructions for sending the item back.

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

If you would like a different size or item, please contact us. Exchanges are subject to availability.

Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. We will work with you to arrange a replacement or refund.