Privacy Policy

ASCND Privacy Policy

Last updated: September 30, 2026

At ASCND, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website or purchasing our products.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

Full name
Email address
Billing and shipping address
Telephone number
Order and purchase information
Payment and transaction information
Account information
Customer service communications
Information you voluntarily provide to us

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, and information about how you interact with our website.

2. How We Use Your Information

We may use your personal information to:

Process and deliver your orders
Process payments and refunds
Provide customer support
Communicate with you about your orders
Manage your account
Improve our website, products, and services
Detect and prevent fraud or unauthorized activity
Send marketing communications where you have provided appropriate consent
Comply with legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers.

ASCND generally does not store your complete payment card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its privacy and security practices.

4. Marketing Communications

If you choose to subscribe to ASCND marketing communications, we may send you information about:

New product releases
Promotions and special offers
Brand updates
Events and campaigns

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications or by contacting us.

5. Cookies & Similar Technologies

ASCND may use cookies and similar technologies to operate our website, remember your preferences, understand website usage, and improve our services.

Some cookies may also be used for analytics and marketing purposes, where permitted.

For more information, please see our Cookie Policy.

6. Sharing Your Information

We may share personal information with trusted third parties when necessary to operate our business, including:

Payment processors
Shipping and delivery providers
Website and hosting providers
Analytics providers
Marketing and advertising providers
Customer service providers
Professional advisers
Government authorities or law enforcement where legally required

We do not sell your personal information as a standalone product.

Third-party providers may process information according to their own privacy policies and applicable legal requirements.

7. International Data Transfers

Some of our service providers may process personal information outside your country or region.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are subject to appropriate safeguards.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When personal information is no longer required, we may securely delete or anonymize it.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have rights relating to your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Request restriction of certain processing
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request a copy of certain personal information
Opt out of certain marketing communications

To exercise an applicable privacy right, please contact ASCND using the contact details provided on our website.

You may also have the right to lodge a complaint with your local data protection authority.

10. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or use the services available on our website.

We do not knowingly collect personal information from children in violation of applicable law.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

12. Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms.

ASCND is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any changes will be published on this page with an updated “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy or how ASCND handles your personal information, please contact us through the contact details provided on our website.

ASCND
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