ASCND — Frequently Asked Questions

Orders

How do I place an order?

Select the product and size you want, add it to your cart, and proceed to checkout. Enter your shipping and payment information and complete your order.

You will receive an order confirmation once your order has been successfully placed.

Can I change or cancel my order?

If you need to change or cancel your order, contact ASCND Customer Support as soon as possible.

We will do our best to help, but changes or cancellations cannot always be made once an order has entered processing or been shipped.

I received an order confirmation. What happens next?

Your order will be processed and prepared for shipment. Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Can I track my order?

Yes. Once your order has been shipped, you will receive tracking information where available. You can use the tracking number to follow your package through the delivery carrier.

Shipping

How long does shipping take?

Estimated delivery times are:

• Netherlands: 1–3 business days

• European Union: 2–7 business days

• United Kingdom: 3–8 business days

• International: 5–14 business days

These are estimates and may vary depending on the carrier, destination, customs, holidays, or other circumstances.

How long does it take to process my order?

Orders are normally processed within 1–3 business days.

Orders placed during weekends, public holidays, major sales, or product launches may take longer.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery address, order size, and available shipping method.

Any free-shipping promotions will be displayed on our website or at checkout.

Do you ship internationally?

Yes, ASCND may ship internationally depending on the destination.

International orders may be subject to customs duties, import taxes, VAT, or other fees. These charges may be the responsibility of the customer unless otherwise stated at checkout.

My package is delayed. What should I do?

First, check your tracking information for the latest update.

If your package appears to be significantly delayed or lost, contact ASCND Customer Support and we will help investigate the shipment with the delivery carrier.

What if I entered the wrong shipping address?

Contact us as soon as possible.

If your order has not been processed or shipped, we will try to update the address. Once an order has been shipped, we may not be able to change the delivery address.

Returns & Refunds

What is your return policy?

ASCND offers a 14-day return period from the date of delivery for eligible products.

Items generally must be unworn, unwashed, unused, and in their original condition with tags attached.

How do I return an item?

Contact ASCND Customer Support with your order number and the item you want to return.

We will provide you with the appropriate return instructions.

Please do not send an item to an address unless ASCND has provided return instructions.

Do I have to pay for return shipping?

For voluntary returns, customers are generally responsible for return shipping costs unless otherwise required by applicable law.

If you received a defective, damaged, or incorrect item, contact us before returning it.

When will I receive my refund?

Once your returned item has been received and inspected, an approved refund will be issued to the original payment method.

Your bank or payment provider may require several additional business days to process the refund.

Can I exchange an item for another size?

Yes, exchanges may be available depending on stock.

Contact ASCND Customer Support if you need a different size. In some cases, we may recommend returning the original item and placing a new order.

Can I return sale items?

Sale items are generally eligible for return unless they are clearly marked Final Sale.

Final Sale products are not eligible for voluntary returns or exchanges unless required by applicable law.

What if my item is damaged or defective?

Contact us as soon as possible and provide your order number and, if possible, photographs of the product and packaging.

We will work with you to arrange an appropriate solution.

What if I received the wrong item?

Contact ASCND Customer Support with your order number and photographs of the item you received.

We will help arrange the appropriate replacement or refund.

Products & Sizing

How do ASCND products fit?

Each product may have its own fit and sizing characteristics.

Please check the size guide on the individual product page before ordering.

What should I do if I'm between sizes?

If you're between sizes, check the specific product's size guide and fit description. If you're still unsure, contact ASCND Customer Support before ordering.

How should I care for my ASCND clothing?

Always follow the care instructions on the product's label.

To help maintain the fit, fabric, print, and overall quality of your ASCND clothing, we recommend following the recommended washing and drying instructions.

Will colors look exactly like they do on my screen?

Product colors may appear slightly different depending on your device, screen settings, lighting, and display.

We make every effort to display our products as accurately as possible.

Will products be restocked?

Some sold-out products may be restocked, while others may be limited releases.

Follow ASCND on our official channels or subscribe to our communications to hear about new releases and restocks.

Payments

What payment methods do you accept?

Available payment methods are displayed at checkout.

Payment options may vary depending on your location and the payment provider available at the time of purchase.

Is my payment information secure?

Payments are processed through secure payment providers.

ASCND does not generally store your complete payment card details on our own systems.

Why was my payment declined?

A payment may be declined for several reasons, including incorrect payment details, insufficient funds, bank restrictions, or security checks.

If your payment continues to fail, try another available payment method or contact your payment provider.

Account & Privacy

Do I need an account to place an order?

If available, you may be able to place an order as a guest without creating an account.

Creating an account can make it easier to manage your orders and customer information.

How does ASCND use my personal information?

We use personal information to process orders, provide customer service, manage our website, improve our services, and carry out other purposes described in our Privacy Policy.

Does ASCND use cookies?

Yes. ASCND may use cookies and similar technologies for essential website functionality, preferences, analytics, and—where permitted—marketing.

See our Cookie Policy for more information.

Customer Support

How can I contact ASCND?

You can contact ASCND Customer Support through the contact information provided on our website.

When contacting us about an order, please include your order number so we can assist you more quickly.

How quickly will ASCND respond?

We aim to respond to customer inquiries as soon as reasonably possible during our customer support hours.

Response times may be longer during weekends, holidays, product launches, and periods of high demand.

I have another question. Who can I contact?

If your question isn't answered here, contact ASCND Customer Support and we'll be happy to help.

ASCND | Ascend. Your. Limits.